Depending on your circumstances there are up to three login options for CompliLearn.
Local Accounts and Passwords
A link to create a password is included in the Welcome notification that is sent when a user's account is created. If the Welcome notification is not received, please check:
The password creation link and the welcome email are both one time only items. To create a password without the link/welcome email, provide users with your portal URL and instruct them to click Forgot your password and follow the instructions.
Staff can be added to your portal and can use Local Accounts to login if SSO is not yet available or configured. It is important that the email address used to created their account in the portal matches the email address used in the SSO database. A staff member created locally and then switching to SSO, will see the same account information after logging in.
Be aware: Sometimes the email address used to login to Single Sign On is not the 'primary email field' in the SSO database. If your staff have two email addresses please contact CompliSpace to discuss.
If you have Single Sign On and it has not been set up on your portal, please contact CompliSpace to discuss.
The system will create an account for any user logging with SSO who does not already have an account. If users have been set up with a local account using a personal email address, they must add their work email address to their account before using SSO. Otherwise, they will have two accounts.
A user will see the error below if:
In this instance, the account must be created in your portal before the user attempts to use SSO to login.
View the following video to understand the SSO login process: SSO Process
To check what login option is available on your portal: