This is a brief overview of how an incident is generally managed once a form is submitted (Simple):
Incident Workflow (Detailed)
Who is involved? | Accessing the Incident Form | What happens at this stage? | |
---|---|---|---|
Anyone who has access to the public link of your incident form |
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| |
Assigned Manager User(s) |
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Assigned Manager User(s) |
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Notes:
- Evidence Documents can be attached in all stages of incident management;
- Anyone who is provided a link to a form may submit; and
- Management can push the incident to another appropriate Manager user.
ONLY full licence users will be able to TRIAGE & MANAGE submitted forms.
In addition to the above forms, CompliSpace can also provide templates for External Complaints, Privacy Queries & Complaints,Report a Risk, Suggestion Box, Compliance Breach and Correct Action Requests.
Need More Help?
Contact Your Consultant Team
If you need assistance beyond how to use a system, then your Consultant (for consulting, content, PolicyPlus or Assurance needs) or Client Learning Manager (for the Staff Learning System or CompliLearn) are your best ports of call.
You can contact your Consultant or Client Learning Manager directly or contact 1300 132 090 and ask to be put through.
Speak with Our Help Desk
The Help Desk is staffed with Help Desk Agents who are there to help you work through issues you may be having with PolicyPlus or Assurance. You can either call the help desk for in-person support or email directly.
How to reach the Help Desk:
- For all your PolicyPlus or Assurance queries please call 1300 132 090 or email helpdesk@complispace.com.au 08:30 - 17:30 AEST
- For any Staff Learning System (SLS) queries please contact SLSCustomerSuccess@complispace.com.au or GO1 (either via email to support@go1.com or the chat icon in the bottom right-hand corner of the SLS)