Step-By-Step Guide
- Log into Assurance
- In the top left-hand corner, click 'Registers & Forms'
- Select 'Safety Incident Form'
- A list of logged incidents will appear. Select the title to manage incident
- Here, you may view, escalate, export to PDF, or close and incident
- Here, you may also assign an action, check or upload attachments, of create a checklist / merge doc
Video Guide
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Contact Your Consultant Team
If you need assistance beyond how to use a system, then your Consultant (for consulting, content, PolicyPlus or Assurance needs) or Client Learning Manager (for the Staff Learning System or CompliLearn) are your best ports of call.
You can contact your Consultant or Client Learning Manager directly or contact 1300 132 090 and ask to be put through.
Speak with Our Help Desk
The Help Desk is staffed with Help Desk Agents who are there to help you work through issues you may be having with PolicyPlus or Assurance. You can either call the help desk for in-person support or email directly.
How to reach the Help Desk:
- For all your PolicyPlus or Assurance queries please call 1300 132 090 or email helpdesk@complispace.com.au 08:30 - 17:30 AEST
- For any Staff Learning System (SLS) queries please contact SLSCustomerSuccess@complispace.com.au or GO1 (either via email to support@go1.com or the chat icon in the bottom right-hand corner of the SLS)
Learn more on CompliSpace TV
CompliSpaceTV contains video tutorials on the administrator functions of the PolicyPlus and Assurance systems. This does require a login to access, which can be requested from the Help Desk team.