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This is a brief overview of how an incident is generally managed once a form is submitted (Simple): 

Incident Workflow (Detailed)


Who is involved?

Accessing the Incident Form

What happens at this stage?

Anyone who has access to the public link of your incident form

  • Log An Incident icon on the PolicyPlus site
  • Mobile devices
  • The incident form is submitted.
  • If you enable the Save & Return function, submitters will be able to complete their forms later.


Assigned Manager User(s)
  • To Do List on the Assurance Home Page
  • Link provided in email notification
  • The incident is approved or rejected.
  • You will be required to provide a reason for rejecting an incident.
  • Rejected incidents will still appear on your incidents register and will form part of your permenant record.
Assigned Manager User(s)
  • To Do List on the Assurance Home Page
  • Link provided in email notification
  • The incident is investigated further and closed.
  • You can link the incident to risks and other incidents.
  • You can also create and assign tasks for the incident (i.e. maintenance tasks). 


Notes:

  • Evidence Documents can be attached in all stages of incident management;
  • Anyone who is provided a link to a form may submit; and
  • Management can push the incident to another appropriate Manager user.

  • ONLY full licence users will be able to TRIAGE & MANAGE submitted forms.

  • In addition to the above forms, CompliSpace can also provide templates for External Complaints, Privacy Queries & Complaints,Report a Risk, Suggestion Box, Compliance Breach and Correct Action Requests.


Need More Help?

Contact Your Consultant Team

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Your consultant and their team will be across all aspects of your site and will be the best option for understanding any issues you may be experiencing. 

Speak with Our Help Desk

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Our help desk team is happy to assistant with any questions you may have about your systems, policies, or technical issues that may arise.

Phone:1300 132 030
Email:helpdesk@complispace.com

Learn more on CompliSpace TV

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CompliSpaceTV contains video tutorials on the administrator functions of the PolicyPlus and Assurance systems. This does require a login to access, which can be requested from the Help Desk team.

URL:http://www.complispacetv.com.au/