Incident Workflow
This is a brief overview of how an incident is generally managed once a form is submitted (Simple):
Incident Workflow (Detailed)
Who is involved? | Accessing the Incident Form | What happens at this stage? | |
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Anyone who has access to the public link of your incident form |
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Assigned Manager User(s) |
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Assigned Manager User(s) |
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Notes:
- Evidence Documents can be attached in all stages of incident management;
- Anyone who is provided a link to a form may submit; and
- Management can push the incident to another appropriate Manager user.
ONLY full licence users will be able to TRIAGE & MANAGE submitted forms.
In addition to the above forms, CompliSpace can also provide templates for External Complaints, Privacy Queries & Complaints,Report a Risk, Suggestion Box, Compliance Breach and Correct Action Requests.