The File Library is where all the files (documents, logos, images etc.) are stored. It is similar to the hard drive of your computer. To be able to link or attach and view files on your PolicyPlus website, these files must be uploaded to the File Library. Only Administrators have access to the File Library.
In the File Library, there are different ‘sections’. An administrator’s privileges will determine which section they can access.
For example, Administrators with Public permissions will be able to access and view these files. Files on public pages will need to be saved to this section of the File Library as all staff will have access to the public section of your PolicyPlus website.
‘Global’ is a section which anyone can have access to. Other ‘sections’ may include ‘Boardroom Online’ and/or ‘Tools Admin’ etc.
Some sections are secure sections which can only be accessed by few individuals who have been assigned relevant privileges to view those secure sections e.g. HR Administration (Managers Only).
CompliSpaceTV contains video tutorials on the administrator functions of the PolicyPlus and Assurance systems. This does require a login to access, which can be requested from the Help Desk team.
| Guide | Description |
|---|---|
| How To - Replace a File in the File Library | Learn how to replace a file in the file library in order to change an image or download link across your site |
| How To - Create A Document Folder In The File Library | Learn how to create a folder to store documents within the site's file library |
| How To - Upload a File into the File Library | Learn how to upload a file from your computer onto the site's file library |
Need More Help?
Contact Your Consulting Team
If you need assistance beyond how to use a system, then your Consultant (for consulting, content, PolicyPlus or Assurance needs) or Client Learning Manager (for the Staff Learning System or CompliLearn) are your best ports of call.
You can contact your Consultant or Client Learning Manager directly or contact 1300 132 090 and ask to be put through.
Speak with Our Help Desk
The Help Desk is staffed with Help Desk Agents who are there to help you work through issues you may be having with PolicyPlus or Assurance. You can either call the help desk for in-person support or email directly.
How to reach the Help Desk:
- For all your PolicyPlus or Assurance queries please call 1300 132 090 or email helpdesk@complispace.com.au 08:30 - 17:30 AEST
- For any Staff Learning System (SLS) queries please contact SLSCustomerSuccess@complispace.com.au or GO1 (either via email to support@go1.com or the chat icon in the bottom right-hand corner of the SLS)
Learn more on CompliSpace TV
| How To - Move a Folder or File in the File Library | Learn how to move folders and files within the site's file library |