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This is a brief overview of how an incident is generally managed once a form is submitted (Simple):
Incident Workflow (Detailed)
| | Who is involved? | Accessing the Incident Form | What happens at this stage? |
|---|
 | Anyone | - Log An Incident icon on the Fundamentals site
- Mobile devices
| - The incident form is submitted.
- If you enable the Save & Return function, submitters will be able to complete their forms later.
|
 | Assigned Manager User(s) | - To Do List on the Assurance Home Page
- Link provided in email notification
| - The incident is approved or rejected.
- You will be required to provide a reason for rejecting an incident.
- Rejected incidents will still appear on your incidents register and will form part of your permeant record.
|
 | Assigned Manager User(s) | - To Do List on the Assurance Home Page
- Link provided in email notification
| - The incident is investigated further and closed.
- You can link the incident to risks and other incidents.
- You can also create and assign tasks for the incident (i.e. maintenance tasks).
|
Notes:
- Evidence Documents can be attached in all stages of incident management;
- Anyone who is provided a link to a form may submit; and
- Management can push the incident to another appropriate Manager user.
ONLY full licence users will be able to TRIAGE & MANAGE submitted forms.
In addition to the above forms, CompliSpace can also provide templates for External Complaints, Privacy Queries & Complaints,Report a Risk, Suggestion Box, Compliance Breach and Correct Action Requests.
Need more help?
CompliSpace Help Desk
| Phone: | 1300 132 030 |
|---|
| Email: | helpdesk@complispace.com |
|---|
Other resources
CompliSpace TV
Contains video tutorials on the administrator functions of the Fundamentals and Assurance systems.
Requires a login to access (can be requested from the Help Desk)